Getting a CRM education...
One of the points I made in a recent post on CRM requirements specification, was the part that education plays in CRM requirements gathering. In brief, the more people understand about the use of CRM technology, the better their contribution to the requirements gathering process.
The Salesforce Buffet Opens
In an interesting press release today, Salesforce announced the opening of a Salesforce.com all you can eat buffet. First to be seated at the table is Dell, in a new deal which supersedes all previous...
Read more about The Salesforce Buffet Opens...RightNow's Defense Contract
Bozeman, Montana-based RightNow Technologies has unveiled new "defense-ready hosting capabilities" designed to support both the Department of Defense and other civilian government and intelligence agencies, according to company officials, who add...
Read more about RightNow's Defense Contract...Why Process Matters
I have a job that most people would find either very interesting or very boring. I’ll let you decide which, but essentially my job is to help people quantify the financial benefits of Optimizing their Investment in their people. Which people? ...
Read more about Why Process Matters...Two new improvements to Google results pages
Today we're rolling out two new improvements to Google search. The first offers an expanded list of useful related searches and the second is the addition of longer search result descriptions -- both of which help guide users more effectively to the...
Read more about Two new improvements to Google results pages...HP Rolling the Dice on Data Warehousing
Shortly after taking the helm of Hewlett-Packard in early 2005, Mark Hurd realized that, despite being one of the world's leading technology suppliers, HP had an embarrassing and crippling technology problem.
There was no easy way for executives to...
Read more about HP Rolling the Dice on Data Warehousing...See Real Web Addresses Before Clicking any Short U
Tiny URLs redirect you to another web page but you can't tell what website they link to by looking at the link. Long URL Please converts short urls to their...
Read more about See Real Web Addresses Before Clicking any Short URL...